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Privacy & Cookie Policy – Accolade @ Office europe Limited

Last updated: 1 September 2026

Accolade @ Office europe Limited (“we”, “us” or “our”) is committed to protecting and respecting the privacy of our business customers, other website visitors and procurement partners.

This policy explains how we collect, use, disclose and safeguard your data when you visit our webstore, purchase supplies or interact with our digital marketing campaigns. Accolade @ Office europe Limited is the data controller for your personal information.

1. Information We Collect

We collect information that allows us to fulfil your orders, manage your accounts and optimise your webstore experience. This includes:

  • Identity and contact data: Name, job title (for example, Purchasing Manager), business email address, corporate billing address, delivery addresses and telephone numbers.
  • Financial and transaction data: Details about payments to and from you, and specific records of products and services purchased through our Comgem platform.
  • Technical and usage data: Your IP address, browser type, operating system, time zone setting, page interaction data and information about how you navigate our website.

2. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data under the following legal bases:

  • Performance of a contract: To process and deliver your corporate orders, manage your account and provide customer support.
  • Legitimate interests: To improve our webstore functionality, analyse user trends, maintain website security and provide relevant B2B marketing updates that benefit your procurement operations.
  • Legal compliance: To comply with our legal, accounting and tax obligations under UK law, including HMRC requirements.

3. Data Sharing and Third Parties

We do not sell your personal data. To run our business efficiently, we securely share your information with trusted third-party service providers, including:

  • E-commerce and logistics partners: Our trading platform provider, Comgem; our design and development agency, Arcane Creative; and our fulfilment partners or partner companies, such as Every Office Limited.
  • Payment gateways: Secure banking and transaction processors used to verify and execute corporate payments.
  • Marketing and analytics providers: Trusted advertising networks, such as Google Ads and Google Shopping, used to deliver relevant and targeted product advertisements, subject to your cookie preferences.

4. International Data Transfers

Some of our third-party service providers may process data outside the United Kingdom. Whenever we transfer your personal data outside the UK, we ensure that a similar degree of protection is provided by putting appropriate safeguards in place, such as Standard Contractual Clauses (SCCs).

5. Data Security and Retention

We have put robust security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or statutory reporting requirements. Financial records are typically retained for up to seven years.

6. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal data, including:

  • The right to access the personal information we hold about you.
  • The right to rectification of inaccurate or incomplete information.
  • The right to erasure, also known as the “right to be forgotten”, under certain conditions.
  • The right to restrict or object to the processing of your data, including its use for direct marketing.
  • The right to data portability, allowing you to transfer your information to another provider.

To exercise any of these rights or submit a formal data protection complaint, please contact us at Friends@ACCOLADEplc.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookie Policy: How We Use Cookies

Our webstore uses cookies and similar tracking technologies to distinguish you from other users and improve your browsing experience.

A. Exempt Cookies (No Consent Required)

Under current UK PECR and DUAA frameworks, we use certain cookies without prior consent because they are essential to website functionality:

  • Strictly necessary cookies: Required for core operations, such as managing your login sessions, preventing fraud and remembering items placed in your procurement shopping basket.
  • First-party analytics and preference cookies: Used by Accolade to anonymously measure website traffic, count unique visitors and remember your display preferences to help improve our website design.

B. Tracking Cookies (Prior Opt-In Required)

We will only deploy the following tracking technologies if you explicitly select “Accept All” or opt in through our website cookie consent banner:

  • Marketing and targeting cookies: Placed by third-party advertising networks, such as Google Ads and Google Shopping. These cookies track your browsing habits across websites to build a profile of your interests and show you relevant Accolade product advertisements elsewhere on the internet.

C. Managing Your Preferences

You can change your cookie preferences or withdraw your consent at any time by clicking the “Cookie Settings” link in the footer of our website.

You can also block or delete cookies by changing your web browser settings. Please note that disabling certain cookies may affect the functionality of our webstore.